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By managing the entire telecom lifecycle from source-to-pay, ProfitLine consistently delights our customers beyond their
expectations, delivering dramatic results in a variety of ways. Read
some recent examples below:
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- Government Case Study: A process transformed, along with centralized management, cost savings, and more.
- Healthcare Case Study: A major Healthcare corporation gets the perfect contract with unprecedented savings.
- Retail Case Study: ProfitLine helps a Retail Giant gets their wireless devices under control.
Government Case Study
Customer: Major Federal Agency
Industry: Government
Situation: Client used carrier consolidated billing that resulted in uncontrolled costs and management of wireless devices.
Profitline Solution: ProfitLine's outsourced mobility management services, including rate plan optimization, trending analysis, reporting, 24/7 help desk for device issues and more.
Savings and Results: ProfitLine has saved the client millions of dollars on their annual wireless spend, with an overall reduction in wireless spend of 46%!
Other Benefits:
Industry: Government
Situation: Client used carrier consolidated billing that resulted in uncontrolled costs and management of wireless devices.
Profitline Solution: ProfitLine's outsourced mobility management services, including rate plan optimization, trending analysis, reporting, 24/7 help desk for device issues and more.
Savings and Results: ProfitLine has saved the client millions of dollars on their annual wireless spend, with an overall reduction in wireless spend of 46%!
Other Benefits:
- Broke apart carrier consolidated billing and customized rate plans according to each individual carrier
- Canceled over 1000 unused or wrongfully billed lines
- Able to centralize all mobile communications into one management solution
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Healthcare Case Study
Customer: Fortune 100 Pharmaceuticals
Corporation
Industry: Healthcare
Situation: The process began with the client issuing an RFP to carriers for their voice & data network. However, the RFP was not comprehensive and only included a portion of the clients spend. The client was leaning towards keeping services with existing carriers, but desired improved rates and performance. Due to the complexity of the process and the interference of other factors, the process became frozen and the client did not act on the bids they received from the carriers. Several issues were complicating the process and causing debate.
ProfitLine Solution: The client agreed to have ProfitLine perform the qualitative and quantitative analysis that found yielded impressive findings and presented to a client executive team. After seeing the analysis and understanding the prospect of being able to complete a negotiation within 60 days, the client also engaged ProfitLine's staff of domain experts to perform the Renegotiation of client's voice & data master agreements with their two existing carriers. Analysis included financial modeling for service provider change and MPLS technology migration.
Savings and Results: Profitline services resulted in 3-year contract term savings of $24.8 million and an overall % savings of over 47%. Also, the major saving while moving to new technology would significantly reduce the cost of technology migration.
Industry: Healthcare
Situation: The process began with the client issuing an RFP to carriers for their voice & data network. However, the RFP was not comprehensive and only included a portion of the clients spend. The client was leaning towards keeping services with existing carriers, but desired improved rates and performance. Due to the complexity of the process and the interference of other factors, the process became frozen and the client did not act on the bids they received from the carriers. Several issues were complicating the process and causing debate.
ProfitLine Solution: The client agreed to have ProfitLine perform the qualitative and quantitative analysis that found yielded impressive findings and presented to a client executive team. After seeing the analysis and understanding the prospect of being able to complete a negotiation within 60 days, the client also engaged ProfitLine's staff of domain experts to perform the Renegotiation of client's voice & data master agreements with their two existing carriers. Analysis included financial modeling for service provider change and MPLS technology migration.
Savings and Results: Profitline services resulted in 3-year contract term savings of $24.8 million and an overall % savings of over 47%. Also, the major saving while moving to new technology would significantly reduce the cost of technology migration.
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Retail Case Study
Customer: A Large National Retailer
Corporation
Industry: Retail
Situation: The client was struggling with the management of their wireless phones and devices, which included a lack of overall control, inaccurate inventory counts and nonexistent standards for devices & accessories. Management was done in house with a completely manual process, including an attempt to review each users account individually.
ProfitLine Solution: ProfitLine's outsourced mobility management services, including policy development, rate plan optimization, management reporting and more.
Savings and Results: The client was able to reduce their cost per minute by over 25%. In addition, the client was able to reduce their cost per unit by approximately 25%.
Other Benefits:
Industry: Retail
Situation: The client was struggling with the management of their wireless phones and devices, which included a lack of overall control, inaccurate inventory counts and nonexistent standards for devices & accessories. Management was done in house with a completely manual process, including an attempt to review each users account individually.
ProfitLine Solution: ProfitLine's outsourced mobility management services, including policy development, rate plan optimization, management reporting and more.
Savings and Results: The client was able to reduce their cost per minute by over 25%. In addition, the client was able to reduce their cost per unit by approximately 25%.
Other Benefits:
- Trending analysis allowed the client to establish buffers for device usage during peak seasonal activity, resulting in significant savings on overage charges.
- Visibility into assets allowing the client to see what devices they had in one full report.
- Actionable Business Intelligence provided insights into mobile usage patterns, allowing the client to layer device usage reports on sales region productivity numbers and truly understand the ROI of devices deployed.
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