By managing the entire telecom lifecycle from source-to-pay, ProfitLine consistently delights our customers beyond their
expectations, delivering dramatic results in a variety of ways. Read
some recent examples below:
Government Case Study
Customer: Major Federal Agency
Industry: Government
Situation: Client used carrier consolidated billing that
resulted in uncontrolled costs and management of wireless devices.
Profitline Solution: ProfitLine's outsourced mobility management
services, including rate plan optimization, trending analysis, reporting,
24/7 help desk for device issues and more.
Savings and Results: ProfitLine has saved the client millions of dollars on
their annual wireless spend, with an overall reduction in wireless
spend of 46%!
Other Benefits:
- Broke apart carrier consolidated billing and customized rate
plans according to each individual carrier
- Canceled over 1000 unused or wrongfully billed lines
- Able to centralize all mobile communications into one management
solution
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Healthcare Case Study
Customer: Fortune 100 Pharmaceuticals
Corporation
Industry: Healthcare
Situation: The process began with the client issuing an RFP
to carriers for their voice & data network. However, the RFP was
not comprehensive and only included a portion of the clients spend.
The client was leaning towards keeping services with existing carriers,
but desired improved rates and performance. Due to the complexity
of the process and the interference of other factors, the process
became frozen and the client did not act on the bids they received
from the carriers. Several issues were complicating the process
and causing debate.
ProfitLine Solution: The client agreed to have ProfitLine perform the qualitative and quantitative analysis that found yielded impressive findings and presented to a client executive team. After seeing the analysis and understanding the prospect of being able to complete a negotiation within 60 days, the client also engaged ProfitLine's staff of domain experts to perform the Renegotiation of client's voice & data master agreements with their two existing carriers. Analysis included financial modeling for service provider change and MPLS technology migration.
Savings and Results: Profitline services resulted in 3-year
contract term savings of $24.8 million and an overall % savings
of over 47%. Also, the major saving while moving to new technology
would significantly reduce the cost of technology migration.
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Retail Case Study
Customer: A Large National Retailer
Corporation
Industry: Retail
Situation: The client was struggling with the management
of their wireless phones and devices, which included a lack of overall
control, inaccurate inventory counts and nonexistent standards for
devices & accessories. Management was done in house with a completely
manual process, including an attempt to review each users account
individually.
ProfitLine Solution: ProfitLine's outsourced mobility management
services, including policy development, rate plan optimization,
management reporting and more.
Savings and Results: The client was able to reduce their cost per minute by over 25%. In addition, the client was able to reduce their cost per unit by approximately 25%.
Other Benefits:
- Trending analysis allowed the client to establish buffers
for device usage during peak seasonal activity, resulting in
significant savings on overage charges.
- Visibility into assets allowing the client to see what devices
they had in one full report.
- Actionable Business Intelligence provided insights into mobile
usage patterns, allowing the client to layer device usage reports
on sales region productivity numbers and truly understand the
ROI of devices deployed.
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