Customer: Major Federal Agency

Industry: Government

Situation: Client used carrier consolidated billing that resulted in uncontrolled costs and management of wireless devices.

Profitline Solution: ProfitLine's outsourced mobility management services, including rate plan optimization, trending analysis, reporting, 24/7 help desk for device issues and more.

Savings and Results: Since taking over the agencies lines in 2004, ProfitLine has saved the client millions of dollars on their annual wireless spend, with an overall reduction in wireless spend of 46%!

Other Benefits:

• Broke apart carrier consolidated billing and customized rate plans according to each individual carrier
• Canceled over 1000 unused or wrongfully billed lines
• Able to centralize all mobile communications into one management solution

Customer: Century Old Global Insurance Organization

Industry: Financial Services

Situation: Previously using the services of another telecom expense management provider, the client did not feel like it was getting all of the necessary savings and benefits. After a comprehensive review of the market, the client decided to switch to ProfitLine.

ProfitLine Solution: ProfitLine's telecom expense management services, including invoice processing, validation, audit, payment and reporting.

Savings and Results: Aside from the innumerable operational efficiencies obtained from outsourcing their invoice processing to Profitline, the client was surprised by the prompt cost savings. Using proprietary technology and a team of seasoned telecom auditors, ProfitLine reviewed current contracts and historical paper bills and found numerous promotions and promised discounts that the carrier was not honoring. Representing the company as its authorized agent, Profitline challenged the carrier to review the client's entire portfolio and pay the client the thousands of dollars they had over-billed it for the past several years. After this initial investigation Profitline was able to recover $89,000 from the carrier.

What the Client Says: "We thought all TEM providers were essentially the same. We were proven quite wrong by ProfitLine, who showed us that they are a true client advocates and dedicated experts in their field. We've only been a client for two months, and already ProfitLine discovered an $89,000 error- and we get to keep 100% of it! It's covered in our monthly fee- no contingency splits to worry about. ProfitLine's automated processes, technology, and expertise truly puts them ahead of any other TEM provider."

Customer: Fortune 100 Pharmaceuticals Corporation

Industry: Healthcare

Situation: The process began with the client issuing an RFP to carriers for their voice & data network. However, the RFP was not comprehensive and only included a portion of the clients spend. The client was leaning towards keeping services with existing carriers, but desired improved rates and performance. Due to the complexity of the process and the interference of other factors, the process became frozen and the client did not act on the bids they received from the carriers. Several issues were complicating the process and causing debate.

ProfitLine Solution: The client agreed to have ProfitLine perform the benchmark. The benchmark was turned around rapidly, with the impressive findings presented to a client executive team. After seeing the robust benchmark findings and understanding the prospect of being able to complete a negotiation within 60 days, the client also engaged ProfitLine's staff of domain experts to perform the Renegotiation of client's voice & data master agreements with their two existing carriers. Benchmarking analysis included financial modeling for service provider change and MPLS technology migration.

Savings and Results: Profitline services resulted in 3-year contract term savings of $24.8 million and an overall % savings of over 47%. Also, the major saving while moving to new technology would significantly reduce the cost of technology migration.

Customer: A Large National Retailer Corporation

Industry: Retail

Situation: The client was struggling with the management of their wireless phones and devices, which included a lack of overall control, inaccurate inventory counts and nonexistent standards for devices & accessories. Management was done in house with a completely manual process, including an attempt to review each users account individually.

ProfitLine Solution: ProfitLine's outsourced mobility management services, including policy development, rate plan optimization, management reporting and more.

Savings and Results: The client was able to reduce their cost per minute by over 25%. In addition, the client was able to reduce their cost per unit by approximately 25% from 2004 to 2005.

Other Benefits:

• Trending analysis allowed the client to establish buffers for device usage during peak seasonal activity, resulting in significant savings on overage charges.
• Visibility into assets allowing the client to see what devices they had in one full report.
• Actionable Business Intelligence provided insights into mobile usage patterns, allowing the client to layer device usage reports on sales region productivity numbers and truly understand the ROI of devices deployed.