As a ProfitLine client, all eyes are on your account. You become the center of attention for a dedicated group of expense management experts whose job it is to make sure you obtain every possible benefit from the money you're spending on telecom.

The leader of the team is your Customer Relationship Manager (CRM), a Six Sigma belt holder focused on bringing you performance improvements and new sources of value year after year. Your relationship with this person will often begin early, as even during the latter stages of the sales cycle, your CRM will already be helping your account team understand your policies, get a feel for your culture and recommend the right set of services for your needs. At implementation and afterward, your CRM makes sure all processes work smoothly to your advantage.



Depending on the range of ProfitLine services you have engaged, your team may also include experts in contract negotiation, inventory database management, procurement and wireless policy enforcement. It will certainly include a dedicated auditor, an account manager for invoice processing and specialists in billing research, account remittance and payment reconciliation. If you are a TLM Mobility customer, you and your employees will also be interfacing with ProfitLine's 24x7x 365 Wireless Help Desk.

In addition, ProfitLine offers Professional Services by expert consultants in such areas as network inventory and mapping for optimization and migration from employee-liable to corporate-liable wireless contracts.

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