As a ProfitLine client, you become the center of attention for a dedicated group of telecom expense and managed mobility experts whose job it is to make sure you obtain every possible benefit from the money you're spending on telecom and helps ensure your satisfaction with our solutions.
At ProfitLine we take client satisfaction very seriously - so seriously, in fact, that every employee within the company is measured on how well we do in achieving our goal of 100% client satisfaction. Based on years of experience, we also recognize how critical the right client engagement model is to ensure ongoing client satisfaction. That's why we have built one of the most robust client engagement models in the industry. The leader of the team is your Telecom Expense Manager (TEM). By serving as an extension of your team, the Telecom Expense Manager can identify opportunities to optimize your telecommunications environment and maximize ProfitLine’s value.
ProfitLine will also assign several other expert resources to your account to perform a variety of value-added tasks. Depending on the services utilized, your team will perform activities such as:
- Proactively look for ways to apply business intelligence to make a positive impact on your business.
- Continually analyze performance against SLAs to ensure consistent service delivery.
- Audit billing on a monthly basis and handle the entire claims recovery process to ensure contract compliance and deliver maximum savings.
- Optimize mobile rate plans and features on an ongoing basis to keep users on the appropriate palns for their usage and deliver substantial savings.
- Manage media types and perform invoice consolidations tto reduce costs and increase automation.
- Fulfill wireline and wireless orders with carriers and track through to completion, all while adhering to strict SLAs.
- Keep you informed, through regular meetings and reports as well as periodic reviews.
- Monitor your ongoing satisfaction with our solutions and your account team.
In addition, as a mobility Client, you are supported by the industry's leading mobile help desk. ProfitLine's company owned and operated help desk employs expert resources who are focused on mobile support and versed in each Client's unique mobile policy. Always available 24/7 support in multiple language means your users have the support they need so they can maximize their productivity.
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