Lean is a software development methodology based on delivering a steady stream of feature rich enhancements in rapid development cycles that address the most critical client needs.
Unlike traditional software development approaches that can involve lengthy requirement documents filled with features that may or may not be useful to end-users by the time the software is delivered, Lean Software Development takes a highly interactive approach with all stakeholders to ensure only the most meaningful features that deliver the greatest business value are developed. This approach allows our developers to keep pace with the changing market needs and priorities so we deliver valuable end-user features during every four week development cycle.
Why do we think our development approach is a competitive advantage?
As a Business Process Outsourcer (BPO) our delivery model is well suited to Lean. Software vendors can spend years building features that end-user don't value or simply don't work properly by the time the software is finally delivered. Given the dynamic, ever changing telecom environment, particularly in mobility, needs can change every day. Our lean software development BPO model allows us to move with the market quickly and deliver you the most agile telecom expense and managed mobility solutions available.
Scalable, Extensible, Intelligent, Flexible
MyTelcoManager® is the most intelligent and flexible Web-based platform in the industry and is used to manage millions of transactions for some of the world's largest enterprises. Its web services and distributed database architecture is based on standard Microsoft .NET and MS SQL technologies, all running on standard hardware. This modular architecture enables our processes to be scaled independently to handle virtually any volume of work in any area of the telecom expense management lifecycle.
The platform incorporates proprietary intelligence in the form of business rules encapsulating deep knowledge of carrier operations and hundreds of best practices garnered from decades of experience in telecom expense management.
Interoperable, Available, Secure
MyTelcoManager interoperates with many types of enterprise applications and supports the broadest range of data feed and exchange options (EDI, CSV, XML, ASCII, TXT, XLS, paper, etc.) in the industry.
ProfitLine operates with 99% uptime during standard business hours. Our network is built on Cisco equipment with several layers of redundancy and round-the-clock live monitoring by a Cisco Certified partner. The MyTelcoManager application is clustered/load balanced in an N+1 architecture on multiple servers at all three tiers to ensure application redundancy.
We maintain a world-class co-location facility and primary data center, as well as two secondary data centers, with multiple connection methods on the wide area links between these locations. Our Internet connection consists of three carriers, and VoIP infrastructure has the ability to redirect calls to another location in the event of a local disaster.
Transparent and Manageable By Clients
The MyTelcoManager browser-based client interface provides anytime visibility into your telecom spend and the work we are performing on your behalf. Robust business intelligence reporting is available in a variety of formats:
- Standard reports. A full suite of bi-weekly and monthly telecom expense and accounts payable reports, covering invoices, expenditures, savings, variances of current invoices against previous months, status and detail on claims against vendors, usage and expense trends, locations, accrual, and much more.
- Cost view. Roll ups of telecom invoices by cost center, providing business unit managers with an efficient way to view their own telecom spend, without having to wade through irrelevant data. Robust search, filter and sort capabilities for slicing and dicing as needed. Permission-based access so managers see only reports relevant to their business unit.
- Business Objects™ data mining & custom reporting. Sophisticated analytic tools that are fully integrated into MyTelecoManager and deliver unmatched data mining and custom reporting against all of your information in our data warehouse.
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