"ProfitLine's automated processes, technology
and expertise truly puts them ahead of any other TEM provider."
There are substantive differences between ProfitLine and other telecom expense management vendors in both technology and service. But where we excel most is in the way we bring these elements together into complete solutions that perform in ways other vendors can't match and few if any are willing to specify in an SLA.
Through our SLAs with clients, ProfitLine commits to levels of operational excellence achievable only through best-in-class processes that tightly orchestrate advanced automation with human expertise and oversight. Automated systems perform many routine tasks, move jobs from one specialist to another and coordinate all of these efforts. At each step, data is captured and performance assessed—ProfitLine tracks over 40 operational metrics. Using a Six Sigma approach, we continually measure process variation and implement refinements to reduce it. Quality Assurance teams are everywhere, and their results are QA'd by a second team.
Your job flows smoothly through these processes-and is never allowed to back up. In invoice processing, for example, we project the daily workload based on SLAs with clients, then schedule the proper resources to accomplish it—and we complete it that day, even if it means going to overtime.
Here are some highlights of how ProfitLine's smart systems and smart people work together to manage your telecom budget:
- Rapid, all-in-one implementations. ProfitLine has performed hundreds of implementations, including with companies having tens of thousands of locations. Our methods are so reliable and highly refined that there's generally no need for phasing in and most wireline implementations are completed in 60 days. Mobile implementations may take longer, depending on the availability of client data and whether or not migration from employee-liable to corporate-liable contracts is required.
- Missing invoices never overlooked. Our systems know about each vendor's billing schedules and expect to see invoices at specific times. If an invoice is 10 days late, your billing account manager will receive an alert-and pick up the phone to talk to the vendor, making sure the invoice is located and no late fees are applied to the account.
- Billing issues detected by automated systems and resolved by experts. ProfitLine's systems check your telecom bills line item by line item against your contracts, inventory and usage as well as against previous months' bills. Irregularities and variances above your specified thresholds are flagged and delivered to your auditing team, which researches the issue and resolves it, according to your guidelines, with the vendor.
- Protection from vendor mistakes. Misapplied payments occur frequently today as vendor legacy billing systems struggle to accommodate variation-in service bundles, rate plans, discounts, waivers and other incentives-they were never designed to manage. When ProfitLine's automated systems pay your bills they also check to make sure payments are properly applied. Mistakes are rapidly detected and flagged for the reconciliation specialist on your team. If research is required to resolve the problem, the specialist notifies the vendor at the earliest possible moment so that no disconnects occur as a result.
- Final check by someone who knows your business. Each time you go to your MyTelcoManager® Web interface to review posted invoices, you can have confidence that these automatically posted invoices have already been reviewed by your billing account manager. While we try to obtain as much efficiency as possible from automated processes, we believe there's no substitute for the careful eye of an expense management expert who thoroughly understands your telecom budget and policies.
- Optimization goes on and on... ProfitLine systems automatically highlight areas of potential savings, including inactive lines and zero or low usage, on an ongoing basis. Your auditing team pays special attention to these alerts as it performs an in-depth analysis on your account every month looking for optimization opportunities. And if we're doing sourcing for you as well, this information is a key input for the next round of contract negotiation.
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