There are substantive differences between ProfitLine and other
telecom expense management vendors in both technology
and service. But where we excel most
is in the way we bring these elements together into complete solutions
that perform in ways other vendors can't match and few if any are
willing to specify in an SLA.
Through our SLAs with clients, ProfitLine commits to levels of operational
excellence achievable only through best-in-class processes that tightly
orchestrate advanced automation with human expertise and oversight.
Automated systems perform many routine tasks, move jobs from one specialist
to another and coordinate all of these efforts. At each step, data
is captured and performance assessed—ProfitLine tracks over 40
operational metrics. Using a Six Sigma approach, we continually measure
process variation and implement refinements to reduce it. Quality
Assurance teams are everywhere, and their results are QA'd by a second
team.
Your job flows smoothly through these processes-and is never allowed
to back up. In invoice processing, for example, we project the daily
workload based on SLAs with clients, then schedule the proper resources
to accomplish it—and we complete it that day, even if it means
going to overtime.
Here are some highlights of how ProfitLine's smart
systems and smart people work together to manage your telecom budget:
- Rapid, all-in-one implementations. ProfitLine has performed
hundreds of implementations, including with companies having
tens of thousands of locations. Our methods are so reliable
and highly refined that there's generally no need for phasing
in and most wireline implementations are completed in 60 days.
Mobile implementations may take longer, depending on the availability
of client data and whether or not migration from employee-liable
to corporate-liable contracts is required.
- Missing invoices never overlooked. Our systems know
about each vendor's billing schedules and expect to see invoices
at specific times. If an invoice is 10 days late, your billing
account manager will receive an alert-and pick up the phone
to talk to the vendor, making sure the invoice is located and
no late fees are applied to the account.
- Billing issues detected by automated systems and resolved
by experts. ProfitLine's systems check your telecom bills
line item by line item against your contracts, inventory and
usage as well as against previous months' bills. Irregularities
and variances above your specified thresholds are flagged and
delivered to your auditing team, which researches the issue
and resolves it, according to your guidelines, with the vendor.
- Protection from vendor mistakes. Misapplied payments
occur frequently today as vendor legacy billing systems struggle
to accommodate variation-in service bundles, rate plans, discounts,
waivers and other incentives-they were never designed to manage.
When ProfitLine's automated systems pay your bills they also
check to make sure payments are properly applied. Mistakes are
rapidly detected and flagged for the reconciliation specialist
on your team. If research is required to resolve the problem,
the specialist notifies the vendor at the earliest possible
moment so that no disconnects occur as a result.
- Final check by someone who knows your business. Each
time you go to your MyTelcoManager Web interface to review posted
invoices, you can have confidence that these automatically posted
invoices have already been reviewed by your billing account
manager. While we try to obtain as much efficiency as possible
from automated processes, we believe there's no substitute for
the careful eye of an expense management expert who thoroughly
understands your telecom budget and policies.
- Optimization goes on and on... ProfitLine systems automatically highlight areas of potential savings, including inactive lines and zero or low usage, on an ongoing basis. Your auditing team pays special attention to these alerts as it performs an in-depth analysis on your account every month looking for optimization opportunities. And if we’re doing sourcing for you as well, this information is a key input for the next round of contract negotiation.
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