ProfitLine, your choice for telecom outsourcing and wireless expense management.

Client Login | Careers | Contact Us    
print this page›Home   ›Approach & Expertise

›Real TLM: what it takes and how you know.

We assume 100% responsibility for your telecom budget—
from source-to-pay — backed up by SLAs.

"Last week, for the first time in our corporate history, we had no disconnects.
Thank you ProfitLine!"
IT MANAGER,
FORTUNE 100 COMPANY

ProfitLine, your choice for telecom outsourcing and wireless expense management.

›› Schedule a
    Live Demo

›› Register for
    Whitepapers

›› Contact our
    Sales Team

ProfitLine is unique in taking responsibility for your entire telecom budget, performing every step of the process and backing our promises up with Service Level Agreements (SLAs).


Few outsourcers are willing to put it in writing as explicitly as this: ProfitLine promises to take 100% responsibility for your telecom budget and deliver excellent business outcomes. We tie that promise-and our fees-to SLAs specifying accuracy levels, cycle times, incidences of late fees and disconnects, Help Desk response and resolution times, and dozens of other operational metrics.

These SLAs give us strong financial incentives to do better and better for our clients-and our Six Sigma methods provide a structured method of achieving continual improvement. Our processes, which are governed by SAS 70 Type II certified internal audit controls, combine:
  • Advanced automation based on MyTelcoManager™, the most intelligent, flexible, scalable Web platform in the industry. Easy-to-use browser interfaces enable you to interact with these automated systems and guide many aspects of how they manage your telecom expense.

  • Dedicated service from your Customer Relationship Manager and team of telecom expense management experts. Professional Services consultants also available to help you with special projects.

  • Streamlined delivery beginning with rapid implementations and leading to fluid workflows that scale smoothly to handle any volume and efficiently move jobs between automation and human experts as needed.

What a Difference Three Days Makes (to a contract)

Brought into a client's sourcing process at the last minute, ProfitLine quickly re-set the focus from vendor revenue targets to client contract objectives. Inside of three days, we led the client through final vendor selection, drafted the SLAs and negotiated new terms representing multi-million dollar savings despite significantly shortened contract term commitments.


Lost in the Detail: Nearly Half a Million in Discounts

Vendor-promised discounts across multiple accounts should have totaled $452,000 a year, but this global research and advisory firm was being credited for only a puny $1,043.05. Vendor errors were wiping out all but 2% of the firm's rightful savings-ProfitLine spotted the discrepancies and got the vendor to restore all discounts to 100%

ProfitLine TLM processes reach across the telecom expense lifecycle and down into the nitty gritty of orders, inventory and bills. No other outsourcer works simultaneously at the big picture level and the line item level the way ProfitLine does—from directing a renegotiation that saves a client millions to detecting a single error in an invoice with 40,000 line items. Our ability to do both, and to relate the two, is a key reason we consistently deliver the business outcomes we promise.

› top