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"Last week, for the first time in our corporate
history, we had no disconnects.
Thank you ProfitLine!"
Thank you ProfitLine!"
ProfitLine is unique in taking responsibility for your entire telecom budget, performing every step of the process and backing our promises up with Service Level Agreements (SLAs).
Few outsourcers are willing to put it in writing as explicitly as this: ProfitLine promises to take 100% responsibility for your telecom budget and deliver excellent business outcomes. We tie that promise-and our fees-to SLAs specifying accuracy levels, cycle times, incidences of late fees and disconnects, Help Desk response and resolution times, and dozens of other operational metrics.
These SLAs give us strong financial incentives to do better and better for our clients-and our Six Sigma methods provide a structured method of achieving continual improvement. Our processes, which are governed by SAS 70 Type II certified internal audit controls, combine:
- Advanced automation based on MyTelcoManager®, the most intelligent, flexible, scalable Web platform in the industry. Easy-to-use browser interfaces enable you to interact with these automated systems and guide many aspects of how we manage your wireline and wireless telecom expenses – all in a single, fully integrated platform.
- Dedicated service from your Telecom Expense Manager and team of telecom productivity experts. Professional Services consultants are also available to help you with special projects.
- Streamlined delivery beginning with rapid implementations and leading to fluid workflows that scale smoothly to handle any volume and efficiently move jobs between automation and human experts as needed.
ProfitLine TLM processes reach across the telecom expense lifecycle and down into the nitty gritty of orders, inventory and bills. No other outsourcer works simultaneously at the big picture level and the line item level the way ProfitLine does—from directing a renegotiation that saves a client millions to detecting a single error in an invoice with 40,000 line items. Our ability to do both, and to relate the two, is a key reason we consistently deliver the business outcomes we promise.
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