ProfitLine helps organizations streamline their order management process, resulting in a more accurate inventory as well as significant savings through process improvements.

TLM Wireline is ProfitLine's comprehensive procurement, fulfillment, and inventory management solution for wireline telecom network services. With its secure web-based portal, you are able to place requests on standardized, service-specific electronic forms from voice to voice and data for local, long distance, and U.S. initiated international service.

We partner with you to establish business rules that drive your general ledger cost allocation and associated customized identifier information, allowing you to retrieve information at a moment's notice and accurately update your accounting systems upon bill payment.

Our configurable approval workflow engine allows you to designate approval chains that match your corporate policies. During your internal request process you have access to the workflow platform to approve orders and change requests as well as to track their status at any time. Once requests are approved the system automatically alerts our procurement specialists who then manage the entire fulfillment process with your vendors.

Upon completion of each new service or change to existing services, the transaction is immediately reflected in your billing inventory well before your next invoice arrives - updating inventory status to eliminate payment errors or unintended service disconnects and simplifying chargebacks.

ProfitLine Fulfillment Team

With their deep subject matter expertise in both Inter-Exchange and Local-Exchange Carrier ordering processes across all major vendors, ProfitLine's procurement team ensures the efficient and timely delivery of business-critical communications services for your organization. The ProfitLine team has experience in all forms of broadband ordering, including installations, moves, adds, changes, and disconnects for services ranging from an OC192 to a DS0. This experience allows them to speak "apples to apples" with your vendors to make certain nothing is lost in translation and deliver a timely execution of the request - the first time.

The Extra Mile

We set up formal kick-off calls with each of your primary vendors during implementation to describe the ProfitLine ordering process and ensure timely and accurate order fulfillment. In addition to providing a 24-hour accessible self-service portal, our team holds weekly status calls with your internal telecom staff to provide them the opportunity to inquire about order status or report outstanding fulfillment issues. And throughout the procurement process, ProfitLine maintains direct communication with vendors to prevent order jeopardy and facilitate the timely completion of your wireline service requests.

Savings and Value multiply when TLM Wireline is combined with other ProfitLine services

When you entrust ProfitLine with responsibility for managing multiple portions of your telecom spend or your entire telecom budget, you benefit even more. That's because each step of the expense management lifecycle captures all telecom expense data which generates efficiencies and insights producing greater effectiveness and optimizations in all other steps.

For example, if you're a TLM 360 Client, every add, change or move order you place through the TLM Wireline portal is putting into effect the cost savings and performance improvements of the world-class services Profitline negotiated for you in the sourcing step. greater effectiveness and optimizations in all other steps.

ProfitLine also offers Professional Services to complement and extend TLM Wireline.

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