Q: Wanting proof?
Companies talk about "telecom lifecycle management." How do you know what they mean when they say those words? And how do you know if they really mean what they say-and will deliver on their promises?
A: Telecom Lifecycle Management
We back our promises with Service Level Agreements tied to operational metrics, and are willing to put our fees at risk if we don’t deliver. We can make these promises because we use Six Sigma methodologies to define, measure and reduce variances in our processes, continually improving everything we do. That's real TLM.
If you are thinking about an outsourcing relationship:
- Ask them about late fees. Will they tell you what you're currently paying in late fees-and commit to reducing them?
- Ask them about disconnects. Disconnects can result from a lost or delayed invoice. Will they commit to putting early warning systems in place to reduce disconnects to near-zero?
- Ask them about mobility service levels. Will they commit to answering the phone/resolving issue, shipping wireless devices in a specific time frame?
- Ask them about the ever-changing invoice format. If they're selling just software or a hosted application, you might be left with the enormous hassle of adapting to ongoing vendor tinkering with invoice formats.
- Ask them who is going to chase down misapplied payments. If they're delivering just data feeds into your accounts payable system-without taking responsibility for paying your bills and making sure payments are correctly applied-your accounts payable department will still be struggling with reconciliation, and on the phone to you about it!
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