Why Managed Services?

Nonstop technological developments make telecom expense management challenging enough. But when they intersect with industry consolidation and carriers rushing to deploy new (sometimes not fully baked) services, you've got a situation that's nearly impossible to manage for any organization that doesn't devote every minute of every day to the task.

We do. ProfitLine does nothing but telecom expense management. We can help you achieve the results you want with far less effort by leveraging your team with our expertise and systems honed from negotiating hundreds of enormously complex telecom deals, provisioning thousands of orders, and processing and paying thousands of invoices.

Software packages are an alternative, but from our point of view, they provide only a partial solution for telecom expense management, which is an intricate interplay between automated processes and human expertise. When it comes to correcting vendor provisioning and billing mistakes, for instance, software can detect errors, but can't interact with vendors to achieve a resolution. So you and your Accounts Payable and Purchasing folks will still have to put in a lot of time working out these issues. Total cost of ownership for software is, therefore, much higher than just the tally expense of purchase, installation, maintenance, database creation, staff training, upgrades, etc.

When you outsource to ProfitLine we eliminate those expenses. You don't have to think about all those details. Just the end result—more value from your telecom spend—which is guaranteed by SLAs to ensure operational excellence.

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