Device Management Services

Your workforce is ready to embrace telecom productivity, are you? More large enterprises are realizing they need help managing the entire mobile device lifecycle. That’s where ProfitLine comes in.

Whether your enterprise has corporate liable devices, employee liable, or a mix of both, the mobile workforce is growing so rapidly that trying to proactively support it is putting a huge stress on both IT and the user. If your employees aren’t connected to your organization, then you aren’t connected to your customers. You need to know what’s attached to your network, be able to easily make updates or remote wipes, and enforce corporate policies. And for more regulated environments, support demands are even higher. Typical challenges felt by enterprises include:

• A growing number and variety of devices without a consistent way to manage and enforce policies
• Lack of dedicated resources to even reactively manage devices
• Time-consuming user support demands
• Needless system interruptions
• Unnecessarily long resolution cycles
• Multiple vendors for Telecom Expense Management (TEM) and Mobile Device Management (MDM)

MyDeviceManager™ Mobile Device Management Services

To manage the new generation of smart devices, ProfitLine provides MyDeviceManager™ Mobile Device Management Services (MDMS) as part of the TLM 360 lifecycle approach. By allowing enterprises to offload the management, monitoring and support of their expanding mobile environment while maintaining security and optimizing cost, MDMS provides several additional benefits to expense management including:

• 24/7 single point of contact for the entire device lifecycle
• Increased end-user satisfaction and connectivity
• Ability for internal IT support to focus on their core systems
• Reduced time to activate, troubleshoot and decommission devices with one integrated solution
• Complete issue resolution, through Tier 3 as needed
• Real-time information that enables immediate action

Benefits of TEM plus MDMS

To help control the influx of both corporate as well as employee liable devices, many large enterprises are evaluating a third-party device-centric solution for proactive management, monitoring, and support of mobile users, devices, and apps. Unfortunately managing devices without a holistic viewpoint can be inefficient and result in errors, delays and manual reconciliation of reporting. But it doesn’t have to be this way. ProfitLine provides an integrated end-to-end service to allow enterprises to truly get the most out of mobility by delivering more timely data, reduced resolution timelines and the visibility of an integrated solution from start to finish.


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