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Extends Support for Mobile Environments by Combining Mobile Device Management Services with Telecom Expense Management
Monday, April 19, 2010 — ProfitLine today announced MyDeviceManager™ Mobile Device Management Services (MDMS) as a new addition to their TLM 360™ services from the Gartner Wireless, Networking & Communications Summit. These new services complement ProfitLine's outsourced telecom expense management initiatives to provide a truly end-to-end solution that addresses a growing challenge for enterprises embracing telecom productivity through adoption of a mobile environment.
"The more diverse and complex the environment, the higher the costs and risks; however, with smart planning, adoption and policies, enterprises can strategically use mobility to communicate anytime and anywhere, while also managing costs to keep them from skyrocketing out of control," said Phillip Redman, co-author and Gartner Research vice president.
MyDeviceManager Mobile Device Management Services are an essential part of a holistic lifecycle approach to effectively managing today's complex enterprise mobility environment. It addresses the challenges felt by large enterprises such as:
• Lacking a consistent way to manage and enforce policies across a growing number and variety of devices beyond Blackberry — such as iPhone, Android, Windows Mobile, and Symbian which is popular in Europe and many other countries outside of the U.S.
• Lack of dedicated resources to perform even reactive management of devices whether Blackberry Enterprise Server-attached or ActiveSync-attached
• Time-consuming user support demands
• Needless system interruptions
• Unnecessarily long resolution cycles
"IT teams are struggling under the flood of prosumer demands from mobile workers wanting to connect various device types to the corporate infrastructure," said Eric Januszko, SVP of Technology for ProfitLine. "We designed this service to give IT a way to increase their flexibility and be more proactive while still addressing corporate security and policy requirements through specialized outsourcing of these device support needs."
By combining telecom expense management (TEM) with a mobile device management service, enterprises can completely offload the management, monitoring, and support of their complex mobile environment while maintaining security and optimizing costs. This combination of TEM plus MDMS provides powerful benefits including:
• 24/7 single point of contact for the entire device lifecycle
• Mitigated risk through regulatory compliance and policy enforcement
• Reduced time to activate, update, troubleshoot and decommission devices with one integrated solution
• Complete issue resolution, through Tier 3 as needed
• Increased end-user satisfaction and connectivity
• More timely data for decision-making and cost management
• Combination that maximizes cost identification and optimization
"Our goal is to turn telecom productivity into a strategic asset for our clients," said Andreas Schenck, ProfitLine CEO. "We believe that extending the enterprise mobility lifecycle with MyDeviceManager Mobile Device Management Services will help enterprises to better connect strategy and cost savings which will optimize their business results."
ProfitLine is a Silver Sponsor of the Gartner Wireless, Networking & Communications Summit exhibiting in Booth K.
About the Gartner Wireless, Networking & Communications Summit
The Gartner Wireless, Networking & Communications Summit offers new concepts and best practices to increase ROI on wireless investment, insights on the future of wireless, and unbiased perspectives on devices, systems, integration and the latest trends. The summit provides the critical information necessary to make the best choices to reduce costs, while maximizing current and new mobile initiatives. Additional information is available at www.gartner.com/us/wireless.
(i)Gartner "Mobile Enterprise Strategy Key Initiative Overview" by Phillip Redman. February 2010.
ProfitLine® is a registered trademark of ProfitLine, Inc., and BlackBerry®, iPhone®, Android®, Windows® Mobile, and Symbian® are trademarks of their respective holders.
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Monday, April 19, 2010 — ProfitLine today announced MyDeviceManager™ Mobile Device Management Services (MDMS) as a new addition to their TLM 360™ services from the Gartner Wireless, Networking & Communications Summit. These new services complement ProfitLine's outsourced telecom expense management initiatives to provide a truly end-to-end solution that addresses a growing challenge for enterprises embracing telecom productivity through adoption of a mobile environment.
"The more diverse and complex the environment, the higher the costs and risks; however, with smart planning, adoption and policies, enterprises can strategically use mobility to communicate anytime and anywhere, while also managing costs to keep them from skyrocketing out of control," said Phillip Redman, co-author and Gartner Research vice president.
MyDeviceManager Mobile Device Management Services are an essential part of a holistic lifecycle approach to effectively managing today's complex enterprise mobility environment. It addresses the challenges felt by large enterprises such as:
• Lacking a consistent way to manage and enforce policies across a growing number and variety of devices beyond Blackberry — such as iPhone, Android, Windows Mobile, and Symbian which is popular in Europe and many other countries outside of the U.S.
• Lack of dedicated resources to perform even reactive management of devices whether Blackberry Enterprise Server-attached or ActiveSync-attached
• Time-consuming user support demands
• Needless system interruptions
• Unnecessarily long resolution cycles
"IT teams are struggling under the flood of prosumer demands from mobile workers wanting to connect various device types to the corporate infrastructure," said Eric Januszko, SVP of Technology for ProfitLine. "We designed this service to give IT a way to increase their flexibility and be more proactive while still addressing corporate security and policy requirements through specialized outsourcing of these device support needs."
By combining telecom expense management (TEM) with a mobile device management service, enterprises can completely offload the management, monitoring, and support of their complex mobile environment while maintaining security and optimizing costs. This combination of TEM plus MDMS provides powerful benefits including:
• 24/7 single point of contact for the entire device lifecycle
• Mitigated risk through regulatory compliance and policy enforcement
• Reduced time to activate, update, troubleshoot and decommission devices with one integrated solution
• Complete issue resolution, through Tier 3 as needed
• Increased end-user satisfaction and connectivity
• More timely data for decision-making and cost management
• Combination that maximizes cost identification and optimization
"Our goal is to turn telecom productivity into a strategic asset for our clients," said Andreas Schenck, ProfitLine CEO. "We believe that extending the enterprise mobility lifecycle with MyDeviceManager Mobile Device Management Services will help enterprises to better connect strategy and cost savings which will optimize their business results."
ProfitLine is a Silver Sponsor of the Gartner Wireless, Networking & Communications Summit exhibiting in Booth K.
About the Gartner Wireless, Networking & Communications Summit
The Gartner Wireless, Networking & Communications Summit offers new concepts and best practices to increase ROI on wireless investment, insights on the future of wireless, and unbiased perspectives on devices, systems, integration and the latest trends. The summit provides the critical information necessary to make the best choices to reduce costs, while maximizing current and new mobile initiatives. Additional information is available at www.gartner.com/us/wireless.
(i)Gartner "Mobile Enterprise Strategy Key Initiative Overview" by Phillip Redman. February 2010.
ProfitLine® is a registered trademark of ProfitLine, Inc., and BlackBerry®, iPhone®, Android®, Windows® Mobile, and Symbian® are trademarks of their respective holders.
Return to the List of all Press Releases.
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