Customer Service
The Customer Care Rep for Non Government Accounts is part of a team of CCR's who are responsible for answering incoming phone calls, routing to the appropriate person or handling the call if appropriate. This position will initially handle basic customer calls and trouble shooting of wireless equipment needs/issues, including cell phones and blackberry's by using standardized procedures. As an individual progresses in this role they may be assigned to new accounts and expanded responsibilities.
Opened on Monday, June 16, 2008
Information Technology
The Database Administrator will administer, maintain, develops and implement policies and procedures for ensuring the security and integrity of the company databases. The candidate will successfully implement data model and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, integration, and other distributed data issues.
Opened on Friday, June 27, 2008
You will administer, maintain, develops and implement policies and procedures for ensuring the security and integrity of the company databases. Responsible for successfully implementing data model and database designs, data access and table maintenance codes; and resolving database performance issues, database capacity issues, replication, integration, and other distributed data issues.
Opened on Friday, June 20, 2008
You will be responsible for designing and developing new enterprise applications, enhancing existing applications, solving problems, and resolving defects. Perform full cycle software development, including review requirements, develop the architecture, design, write documentation, develop application prototypes, participate in design and code reviews, program, and conduct unit testing.
Opened on Friday, June 20, 2008
Operations
We have immediate opening for Telecom Audit Managers in both our San Diego. The Audit Manager will identify and define best practice telecom audit processes, enhanced client reporting, benchmarking and audit automation goals. Will be required to develop tools and resources for Professional Services staff to broaden the scope of ProfitLine's audit capabilities and client offerings, with a focus on continual productivity improvement. Must provide day-to-day management of the staff of 10-15 auditors, which includes managing time keeping activities by client.
Opened on Monday, June 30, 2008
The Account Manager is responsible for managing a broad range of duties for ProfitLine's Mobility product line. The primary responsibilities of the position include, but are not limited to, Client account management and Telecom invoice review, analysis, reconciliation, and processing. This position requires strong customer focus, good interpersonal skills, in-depth analytical abilities, and a thorough understanding of Client processes and ProfitLine internal work flows.
Opened on Friday, June 20, 2008
The Mobility Ops Reporting Analyst will be responsible for compiling all reporting for the Contact Center and Fulfillment. Additionally they will be responsible for the coordination and support of all UAT activities for the Mobility Operations team.
Opened on Monday, June 16, 2008
The Wireline Fulfillment Representative receives and fulfills wireline orders based upon customer requests that are received electronically through the ProfitLine ordering portal. The Wireline Fulfillment Representative should have full knowledge of all wireline products and services. The Wireline Fulfillment Representative reports to the Fulfillment Supervisor.
Opened on Monday, June 16, 2008
The Provisioning position orders and tracks telecommunications services in the Service Order Management System, and directly communicates with clients, vendors, and Profitline Operations members to ensure services are provided to clients by the confirmed due date. The Provisioning Rep maintains and publishes required order logs and metrics reports, assists in training, process documentation, and projects as necessary.
Opened on Monday, April 14, 2008
Professional Services
You will identify and define best practice telecom audit processes; and enhance client reporting, benchmarking and audit automation goals. Will develop tools and resources to broaden the scope of ProfitLine's audit capabilities and client offerings, with a focus on continual productivity improvement. Provide day-to-day management of the staff of 10 to15 auditors.
Opened on Tuesday, June 10, 2008
Sales
This Sales Director position services the Midwest region (preferred locations: Chicago, IL; Dallas, TX; Columbus, OH; Denver, CO; or Saint Louis, MO). This position will be responsible for sourcing, qualifying, and selling ProfitLine products and services to large targeted corporate customers, for up-selling to existing accounts, and assisting ProfitLine's Operations team in managing client satisfaction and account retention.
Opened on Friday, June 20, 2008
The Customer Relationship Manager is ProfitLine's most senior position responsible for the relationship with its large enterprise clients. Supported by a centralized account team, the Client Relationship Manager needs to be a strategic advisor to the client's executives and oversee accurate delivery of all ProfitLine services. Client satisfaction and account growth are key metrics for success.
Opened on Friday, June 20, 2008
