| Title: | Technical Writer/Trainer - LOCATION: Columbus, OH |
| Description: | The Technical Writer/Trainer is responsible for documenting client and company policies/procedures and facilitation of new hire and ongoing training related to Customer Care. |
| Responsibilities: | Document/update new/existing client processes and procedures Document/update new/existing internal company processes and procedures related to Operations Maintains the Knowledge Base Creates curriculum related to New Hire and Ongoing training programs Facilitates New Hire and Ongoing training courses Partners with Marketing to create end user training guides for all products and services Creates release notes related to Sprint Releases & updates functional user guides for new/existing IT functionality related to current products and services Other functions/responsibilities as needed |
| Qualifications: | Proficient in Microsoft Word and PowerPoint Proficient in the creation of PDF documents Proficient in the use of Visio for process flow development/documentation Experience with Camtasia strongly preferred Facilitation skills Strong verbal and written communication skills 2 years minimum prior documentation creation experience |
| Education: | High School Diploma required with some College preferred |
| Salary: | DOE |
| Benefits: | ProfitLine offers a highly competitive compensation and benefits package, including medical, dental, life, LTD, and EAP fully paid by ProfitLine, Paid Time Off Bank 3 wks/yr, 10 holidays, 401k + match, stock options, and a friendly team oriented work environment! |
| Date Opened: | Wednesday, July 28, 2010 |
| Job Code: | TWT201007 |
| Contact: | Human Resources <n/a> |
| Apply: | https://home.eease.com/recruit/?id=516070 |
Return to the List of all Job Opportunities.
› top
